Terms of Service

1. The service

Watermatic supplies, installs, and monitors a smart sub-meter ("the device") at your property, and provides a dashboard and alerts based on the readings it collects. The service is offered on Essential, Smart, and Premium plans, which differ in how frequently flow data is reported and alerts are sent.

2. Installation

A once-off installation fee applies, separate from your monthly or annual subscription. This covers the supply and installation of a dedicated sub-meter at your property.

3. Contract term and cancellation

Plans run on a 24-month minimum term. If you cancel before completing 24 months, Watermatic retains the sub-meter and the smart probe. Once you have completed 24 months on a plan, the sub-meter is yours to keep — only the smart probe is retained by Watermatic if you cancel after that point.

4. Billing figures are indicative

Watermatic calculates a live, estimated month-to-date bill using your municipality's published tariff blocks. This figure is provided to help you track usage and is not a substitute for your official municipal statement. Watermatic is not responsible for discrepancies between its estimate and your municipality's actual invoice.

5. Alerts

Leak, burst, and device alerts are generated automatically based on flow data from the device and are sent according to your plan's reporting frequency. Alerts are a monitoring aid and do not guarantee detection of every leak or fault condition.

6. Your responsibilities

7. Changes to these terms

Watermatic may update these terms from time to time. Continued use of the service after an update constitutes acceptance of the revised terms.

8. Contact

Questions about these terms can be sent to info@watermatic.co.za or via WhatsApp at +27 61 580 7797.