Privacy Policy
1. What this covers
This policy explains what personal information Watermatic collects when you enquire about or use the service, and how it's used. It applies to visitors to this website and to Watermatic customers.
2. Information we collect
| Category | Examples |
|---|---|
| Contact details | Name, email address, phone/WhatsApp number, property address |
| Account & billing | Plan selected, installation address, municipal tariff schedule, payment details for billing |
| Usage data | Water flow readings from your installed device, timestamps, device health status (battery, connectivity) |
| Communications | Messages sent via WhatsApp, email, or the contact form |
3. How we use it
- To install, operate, and bill for the Watermatic service.
- To send you leak, burst, and device alerts.
- To calculate your live estimated municipal bill.
- To respond to enquiries and support requests.
- To meet legal and regulatory obligations.
4. Sharing
We do not sell personal information. We may share limited information with service providers who help us operate the platform (for example, hosting, messaging, and payment processing), and with municipalities or your property management team where necessary to deliver the service.
5. Your rights under POPIA
As a South African resident, you have the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise these rights, contact us at the details below.
6. Data retention
We retain account and usage data for as long as your account is active, and for a reasonable period afterward to meet legal, billing, and dispute-resolution needs.
7. Security
We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
8. Contact
For privacy questions or requests, contact us at info@watermatic.co.za or via WhatsApp at +27 61 580 7797.